How can we help?
Simple answers about signing in, joining your tour, and sharing and saving photos.
How TourShare works
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Sign up
Just your name and email. We email you a link to sign in, so there's no password.
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Join your tour
Type the 6-digit code from Brian Judd Tours to open your group's photos.
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Share and save
Add your photos, and save anyone's photos straight to your phone.
Signing in
Why is there no password?
Instead of a password, we email you a sign-in link. Tap the link and you're in. There's nothing to remember or reset.
I didn't get the email
- Wait a minute or two. Emails can take a little while.
- Look in your Junk or Spam folder.
- Check that you typed your email address correctly, then ask for a new link on the Log In page.
The link says it has expired or was already used
To keep your account safe, each link works only once and only for a short time. Just ask for a new one on the Log In page and use the newest email.
Your tour code
Where do I find my tour code?
Each tour group has its own 6-digit code from Brian Judd Tours. Look in your trip papers or emails from us, or ask your tour director.
It says my code doesn't work
Check all 6 numbers and try again. After a few wrong tries, TourShare asks you to wait a few minutes before trying again. If it still doesn't work, contact us below.
I'm on more than one tour
Join each tour with its own code. You'll find them all under My Tours.
Adding photos
How do I add my photos?
- Open your tour and tap Add Photos.
- Tap Choose Photos. Your phone's photos open.
- Tap each photo you want to share, then tap Add or Done.
- Keep the page open while they upload. Each one gets a green check when it's added.
One of my photos didn't upload
This usually means the internet connection dropped. Tap Try Again next to that photo. Hotel Wi-Fi can be slow, so it may help to wait until you have a stronger signal.
Can I add videos?
Not yet. TourShare is for photos for now. If you choose a video, it will be skipped.
Saving photos
How do I save a photo to my phone?
Tap any photo to open it, then follow the steps for your device:
iPhone or iPad
- Tap Save to My Phone.
- A menu opens. Tap Save Image.
- The photo is now in your Photos app.
Android phone
- Tap Save to My Phone.
- A menu opens. Choose Photos or Gallery.
- The photo is saved with your other pictures.
Computer
- Click Download Photo.
- Or, on the tour page, click Download All to get every photo in one file.
How long are the photos kept?
Each tour's photos are kept for one year after the tour is set up. We'll email you 30 days before they're deleted, so you have time to save your favorites.
Privacy & safety
Who can see my photos?
Only people who joined your tour with its code, plus the Brian Judd Tours team. We remove location details from every photo when it's added.
I'm in a photo and want it taken down
Open the photo and tap Report This Photo, then choose "I'm in this photo and want it taken down". Our team will take a look.
How do I remove a photo I added?
Open your photo and tap Remove My Photo. It's removed for everyone on your tour.
How do I delete my account?
Go to My Account (the circle with your initials at the top) and tap Delete My Account.
Still need help?
The Brian Judd Tours office is happy to help.
Call [office phone]
Email [office email]
Get Started with TourShare
Social media
How do I send a photo for Brian Judd Tours' social media?
Open the photo and tap Submit for Social Media. Choose Instagram, Facebook or X, add a few words if you like, and tap Send.
Will my photo be posted right away?
No. Our team looks at every photo first, and nothing is posted without their OK. You can see what happened to each photo under My Submissions.